📧 Email: syra1018@gmail.com
📱 WhatsApp: +86 15158037964

Delivery & Shipping

All custom-made or personalized items are handmade with care in our studio.
To ensure every product is crafted with quality, our processing times are as follows:

Processing Time

• Regular items: shipped within 4 business days
• Custom-made items: shipped within 7 business days

Once dispatched, your parcel will be delivered within the following estimated time frames:

Estimated Shipping Time

• United States: 6–12 business days
• United Kingdom: 6–10 business days
• European Union: 6–12 business days
• Canada: 7–9 business days
• Singapore: 6–7 business days
• Australia: 5–10 business days
• Japan: 6–7 business days
• South Korea: 6–8 business days
• South Africa: 8–12 business days

You will receive a tracking notification once your order is on its way.

Shipping Fee

• Free shipping on orders over £40
• For orders under £40, a £7 shipping fee will apply

If you have any questions about your delivery, feel free to reach out — we’re always happy to help!

Return & Exchange Policy
We take great care in ensuring every item is carefully checked before it leaves our studio. Your satisfaction means a lot to us, and we’re always here to help if thereis an issue with your order.

If your item arrives damaged, defective, or incorrect in style or quantity, please contact us within 15 days of receipt at Email:syra1018@gmail.com or WhatsApp:+86 15158037964 with your order number and clear photos of the product and package. We’ll be happy to arrange a replacement or refund where appropriate.

For custom-made or personalized items, please note that these are made specially for you and cannot be returned or exchanged once production has started.
However, if the item you received is exactly as ordered but you later realize you provided the wrong model or specification, please reach out to us. We’d love to help — you are welcome to reorder the same custom item at 50% of the original price, and we’ll include it with your next shipment.

Please note that we are unable to offer refunds or resends if:

The delivery fails due to an incorrect or incomplete address; or
The tracking status shows the order as “delivered” and no official loss confirmation is provided by your local post office.
Before placing your order, please double-check your shipping details, contact information, and discount codes, as we are unable to make changes once your order has been submitted.

What phone models can be made?

All phone models can be made，you can add your phone model to the note or send me email（syra1018@gmail.com).

How much for free shipping? How much is the shipping charge?

Free shipping over £40. Less than £40 shipping £7.

What payment options do you accept?

We currently accept payments viaPayPalfor a secure and smooth checkout experience.
More payment options will be added soon — thank you for your patience as we continue improving our shop!

How to find note？

You can find the note in the shopping cart that follows.

Contact information for detailed communication

📧Email:syra1018@gmail.com

📱WhatsApp:+86 15158037964

Thank you for being here.

Syra began with a quiet love for handmade creations — the kind of love that grows slowly, gently, and becomes a small light in busy days. Every piece made in our studio carries that same warmth. It’s our hope that when it reaches you, it brings not just beauty, but a little comfort, a pause, a smile.

In a world that moves so fast, creating with our hands reminds us to breathe. And maybe, through these small objects, you’ll feel a reminder too — that you deserve things that are made with care, that your little joys matter, and that the things you love are worth holding onto.

Thank you for supporting a small studio, and for letting these handmade pieces be part of your life.
We’ll keep creating with heart, and we hope each delivery feels like a tiny gift arriving at your door.

Warmly,
Syra